Patient Participation Group
Medicines Order Line
- The Medicine Order Line (MOL) is under increased pressure at the moment. We recognise this is causing patient concern and we apologise for any inconvenience this is causing. MOL staff are working hard to resolve the temporary service issues. As a result, the time you are waiting in the call queue may be longer – please be patient
- If any patients have access to email, please email the MOL with your name, date of birth, GP surgery and telephone number – one of the MOL operators will call you back within 48 hours to process your prescription request
- email@example.com for those who would normally call the 01246 number
- firstname.lastname@example.org for those who would normally call the 0115 number
- If any patients have access to the internet / apps, could we please suggest you try these alternative ordering methods (online ordering via the practice / NHS app). This will free up the busy phone lines for patients who have no other means of ordering their repeat prescriptions
- With the upcoming Jubilee bank holiday, the MOL is accepting prescription requests up to 14 days early rather than the usual 7 days early. This means prescriptions can be ordered from May 19
Are you having problems getting through on our phone lines or waiting a long time?
Citizens Advice Bureau
Update on Covid-19 Vaccination Programme
In line with the Government’s announcement, the NHS is aiming to offer every adult the chance to book a COVID-19 booster vaccine by the end of the year. This means our practice is now prioritising the booster rollout.
As part of this, some of our routine services may be stood down temporarily to allow us to focus on protecting as many patients as possible.
We are still there for anyone who may need care for an urgent need; for example, potentially serious underlying problems such as known or suspected cancer, but ask for patience as we support this key national priority over the coming weeks. You might notice the following:
- Delays in calls being answered
- Routine care being delayed
- Reception teams asking a lot of questions to help them get you to the best
person first time, that person may not always be a GP
- Delays in any paperwork e.g. forms, sick notes being completed
- That you are signposted to self-help and pharmacy options for self-limiting conditions
We hope to be able to stand back up any services as soon as possible and will update this page as soon as we know more.
Please don’t forget there are many services available for you, depending on your condition. These include:
- Self-care – This is the best choice to treat minor illnesses and injuries such as hangovers, coughs, colds, grazes, small cuts or sore throats. Many of these can be treated at home, simply with over-the-counter medicines and plenty of rest.
- Pharmacy – Pharmacists can give advice on and treat a range of symptoms. They can support you with things such as diarrhoea, earaches, painful coughs, sticky eyes, teething and rashes.
- NHS 111 – You can access 111 online or via the telephone. This is for any urgent but non-life threatening health concerns. They will be able to signpost you to the relevant service and provide advice where appropriate, or book you in to an Urgent Treatment Centre.
- A&E / 999 – You should only attend A&E or dial 999 in a life-threatening emergency such as severe bleeding, breathing difficulties and severe chest pain.
If you are now eligible for your COVID-19 booster please book it as soon as you can.
It is vital as many people as possible get boosted as soon as possible. Please do not ring the practice regarding your boosters, instead visit www.nhs.uk/covidvaccination or call 119 to book an appointment.
If you are a housebound patient, there is a community team which will be coming out to you to vaccinate you, so please do not contact your GP as the team will be making contact with you.
Thank you for your patience towards our team who are continuing to work hard to support the vital vaccine booster programme roll out.
We have a new facebook page which we hope will keep patients reguarly updated with practice, local and national news.
Covid 19 Passports
From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from:
It may take more than a week for your identity to be checked and verified so you can use these services.
If you cannot access these online services, and you have had two vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you had your second dose more than five working days ago. It may take seven working days for the letter to arrive.
This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.
When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is time to get proof of your vaccination status before you leave.