Practice News
6th Sep 2022
Respect our staff
All our staff at the practice are working extremely hard through exceptionally busy times. Our admin and reception staff are often the first point of contact for patients in person or on the phone. We appreciate it can be frustrating waiting on the phone for your call to be answered. We can assure you that we are trying our best to deal with calls in a timely manner. Unfortunately of late we have had an increase in a minority of patients who have been disrespectful to staff, which is very upsetting for all. Can we please ask that all patients treat our staff with the respect they deserve whilst we continue to provide excellent patient care.
18th Aug 2022
FLU VACCINE BOOKING
BOOK YOUR FLU VACCINE!
Support your GP surgery and have your flu vaccine with us at either Calow or Brimington. We have lots of appointments to offer and appreciate your support in coming to us for your vaccine.
Our flu clinics for at risk patients under 65 and any patient aged 65 or over are:
Saturday 01st October
Wednesday 12th October
These are at both Calow and Brimington.
If you cannot do these dates please still contact us as we can arrange an alternate date. Please bear with us as our phone lines may be busier than normal.
11th Jul 2022
Update on mask wearing
You may notice our staff are wearing masks again due to the increase in covid cases. We encourage patients to wear a mask when attending the practice, however this is a personal preference.
We have made this decision to ensure we are protecting our staff and patients.
Thank you for your continued support and cooperation.
25th Apr 2022
Are you having problems getting through on our phone lines or waiting a long time?
Last week our admin and reception team answered 1846 calls. Many of these calls did not need to be placed to the practice. This could have saved time for patients and time for staff that could have been spent working through tasks set by the GPs and answering calls for unwell patients.
We are receiving an increasing number of calls from patients to order their prescription or to check if their prescription is ready. We do not take prescription requests over the phone. You can order your prescription either by dropping off your request at the practice, by ordering online – you can register for this by bringing your photo ID into the practice or by ringing the Medicines Order Line on 01246 588860. We appreciate this number is often busy you can request a call back from them online MOL (derbyandderbyshireccg.nhs.uk) or by emailing ddccg.northMOLonlinerequests@nhs.net. Please do not phone the practice if you cannot get through to the Medicines Order Line, their telephone line is often busy and we ask you keep trying.
We also cannot check if your prescription is ready, some pharmacy's will let you know this. We aim to get all prescriptions done and sent to the chemist within 2 working days and will contact patients if there are any queries. We have over 7000 patients and I'm sure you will appreciate checking if your prescription is done takes up a lot of much needed time for our staff.
If you have a query about your covid vaccination or booster please call the covid call centre on 01246 253030 or 119.
You can also contact the practice through our website, https://www.calbrimdocs.co.uk/ and click on the contact us button. You can request medical advice, a new sick note and an admin query on this button. This is much quicker way of getting through to our admin team and saves your wait on the phone.
We appreciate your understanding and patience during this exceptionally busy time. We are trying to reduce calls to help not only our staff but patients trying to get through for admin or clinical queries some of which may be urgent.
11th Feb 2022
Citizens Advice Bureau
We are now booking face to face appointments at both our Calow and Brimington surgeries to speak with the Citizens Advice Bureau team.
They offer free, impartial advice regarding benefits, debts and housing. To find out more information about what services the Citizens Advice Bureau provide visit https://www.citizensadvice.org.uk/ or you can call freephone 0808 278 7843 to book a telephone appointment.
To book a face to face appointment direct via the practice call us on 01246 220166.
16th Dec 2021
Facebook Page
We have a new facebook page which we hope will keep patients reguarly updated with practice, local and national news.