Appointments

All Consultations are booked by Appointment

We work on two sites and therefore if you do require an appointment with a doctor or nurse we would expect you to travel to either surgery to receive medical care.

At times of high demand, it is not always possible to see the doctor of your choice. On these occasions, please be prepared to see any available doctor. The doctor will usually only be able to deal with one problem during the time scheduled for each appointment. If you have more than one problem to discuss please ask for a double appointment when booking.

Appointments can be made by telephone, in person at the surgery reception desk and online. The majority of our patients are able to see a doctor on the same day the appointment is requested. We have some appointments that can be booked in advance for patients that may need to arrange time off work or arrange for a carer, relative or neighbour to come with them or bring them.

If you have registered for our online service, you can book from a selection of appointments with a GP online. To login to this service, click on the link at the top of this page. You can log online at 8.00am to book an appointment on the same day.

Please arrive in good time for your appointment (preferably a few minutes early) and let the receptionist know you are here. If you arrive more than 10 minutes late for any appointment then you may be asked to rearrange your appointment. If a surgery is running late, please be assured that you will be seen as soon as possible. Occasionally, the ‘on call’ doctor has to attend an emergency, either within or outside the surgery, and we ask that you bear with us in these circumstances. If you are unable to wait, please speak to a receptionist to explain and rearrange your appointment. We apologise for these instances, which are entirely beyond our control.

The doctors are happy to provide medical advice over the telephone when a face-to-face appointment may not be necessary for example medication reviews and to discuss test results. To book in for a routine telephone appointment please contact the surgery please not these are not normally offered on the same day.

Appointments can be booked up to 4-6 weeks in advance. Appointment times may vary. If you are unable to attend then please let us know so we can offer the appointment to someone else.

The practice is actively committed to training. There will be occasions when the doctor and nurses have a student in with them during consultations. Please state if you would rather see the doctor or nurse without the student present.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30. Requests for visits made after 11:00 should be for genuine emergencies only.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

We also offer a number of early morning, evening and weekend appointments in our Extended Access Service, these are located here at the practice or at local practices within the Chesterfield area. These appointments are bookable in advance and ideal for anyone who is unable to attend during the day due to other commitments.

Extended Access Hours

• Monday – Friday 07.00-08.00 and 18.00-20.00
• Saturdays 09.00-17.30

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.