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Where to get help for domestic abuse during coronavirus

 

Coronavirus Update 19th March 2020: Practice staffing has been affected by the impact of COVID-19; both self-isolation and the need to protect high risk members of staff. We will therefore only focus on urgent patient need.

 

It is important that patients work with us to protect the NHS, not just for unwell patients with COVID-19 but all other urgent conditions e.g. chronic heart conditions, cancer care.

  • DO think before ringing; We do not have the capacity to field minor queries for well patients.
  1. DO NOT use services unless absolutely necessary
  2. DO NOT request Med3s / reports / Holiday Cancellation Letters for COVID-19
  3. YOU MUST follow self-isolation/social distancing guidance
  4. DO use Electronic Prescribing Service to order NORMAL QUANTITIES of repeat medications
  5. DO be patient with all staff – everyone is doing their bit and working flat out

Your understanding at this difficult time for all of us is appreciated.

CORONAVIRUS UPDATE 16th March 2020: Due to the latest Government Coronavirus guidelines, from Monday 16th of March you will not be able to directly book an appointment to come in to see the doctor. Admin staff have been instructed to take details of why you feel an appointment is necessary and book a telephone call with the doctor. The doctor will then decide if you need to attend the surgery or if your problem can be dealt with over the phone. This is keep you and our staff safe.

Your understanding at this difficult time for all of us is appreciated.

CORONAVIRUS UPDATE 09th March 2020: Following guidance from NHS England and Public Health England - Please note that due to the Coronavirus outbreak online appointments are temporarily suspended until further notice. This is to allow practice staff to assess each patient before attending the surgery, this may mean staff ask questions when booking your appointment. We apologise for any inconvenience & thank you for your understanding at this time. Calow and Brimington Practice. 

 

 

Repeat Prescriptions

Patients on repeat medication will receive a computerised printout with their prescription for ordering future medication. Please ensure that you use this form whenever possible as it makes it easier for us to manage your requests promptly.

Please order your repeat prescription in plenty of time by ticking the items you require on the order form and placing it in the reception box, handing over to the receptionist or by posting it to the surgery. You can also request prescriptions via our practice fax. Our fax number is 01246 208221. Please remember to include your name, date of birth and a full description of the medications including the name of the medication and dosage required. If you are requesting medication that has not been prescribed by the surgery before then you must provide details alongside your request.

The surgery based at Calow is a dispensing practice for patients living beyond a one mile radius from a chemist. Please ask about our over the counter medicines.

Order Repeat Prescriptions Online

  • If you have registered for our online service called SystmOnline please click on the link at the top of this page.
  • If you haven’t registered for our online service, please click here for further details or call at either of our surgeries to pick up a leaflet or to register. You must provide identification to register and you can only register for yourself; your spouse/partner must register for themselves for confidentiality reasons.
  • Please note if you have access to your children's records this will automatically be removed at the age of 12 to be reviewed by the GP if consent is needed by the patient. This is then automatically removed again at the again of 16 due to confidentiality.

When to Collect Your Prescription

 

Requested

Available

Requested

Available

Monday

Before 11.30

Wed morning

After 11.30

Wed afternoon

Tuesday

Before 11.30

Thurs morning

After 11.30

Thurs afternoon

Wednesday

Before 11.30

Fri morning

After 11.30

Fri afternoon

Thursday

Before 11.30

Mon morning

After 11.30

Mon afternoon

Friday

Before 11.30

Tues morning

After 11.30

Tues afternoon

 

Emergency Prescription

If you require emergency medication whilst the surgery is closed please contact your normal pharmacy for assistance. There may be a charge for this service.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

 
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