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Noticeboard

From Monday 15th of June in line with recent government guidelines all patients attending the practice will be required to wear a face mask or face covering. Thank you for your continued support.

03rd June 2020: As a practice we are looking at how we continue our current social distancing measures whilst enabling us to see patients safely at the surgery. We only have a limited amount of space therefore we request patients do not come early for your appointment please arrive on time. Depending on the amount of patients waiting you may be asked to wait outside or in your car if appropriate. Please come by yourself to your appointment unless you need a carer or are unable to source child care. 

18th May 2020: This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital. For more information please visit https://digital.nhs.uk/coronavirus/gpes-data-for-pandemic-planning-and-research/general-practice-transparency-notice?_cldee=Z2FyeS5yaWdieUBuaHMubmV0&recipientid=contact-5891bdccea76e411b9f9005056ab5ef8-b261a174884c4070b9d9b16615d2b12f&esid=a55cb788-9996-ea11-a812-002248007f84 

04th May 2020: Information for patients on how to access dental services Access to Dental Services

29th April 2020: COVID-19 appointment page update with information regarding sending photos to the practice and a quick guide to video consultations.

24th April 2020: Advice for parents added to the COVID-19 advice and support page.

22nd April 2020 Dispensing patient update: if you are currently shielding, unwell and do not have a trusted nominated family member, friend or neighbour who can collect your medication from the practice. Please ring us and ask to speak to Donna the Dispensary Manager who will be arranging home deliveries where needed.

Ramandan Information: Please see the attached information for any patient's during the COVID pandemic  Ramadan Guidance

It is important that patients work with us to protect the NHS, not just for unwell patients with COVID-19 but all other urgent conditions e.g. chronic heart conditions, cancer care.

  • DO think before ringing; We do not have the capacity to field minor queries for well patients.
  1. DO NOT use services unless absolutely necessary
  2. DO NOT request Med3s / reports / Holiday Cancellation Letters for COVID-19
  3. YOU MUST follow self-isolation/social distancing guidance
  4. DO use Electronic Prescribing Service to order NORMAL QUANTITIES of repeat medications
  5. DO be patient with all staff – everyone is doing their bit and working flat out

Your understanding at this difficult time for all of us is appreciated.

 

 

Repeat Prescriptions

Patients on repeat medication will receive a computerised printout with their prescription for ordering future medication. Please ensure that you use this form whenever possible as it makes it easier for us to manage your requests promptly.

Please order your repeat prescription in plenty of time by ticking the items you require on the order form and placing it in the reception box, handing over to the receptionist or by posting it to the surgery. You can also request prescriptions via our practice fax. Our fax number is 01246 208221. Please remember to include your name, date of birth and a full description of the medications including the name of the medication and dosage required. If you are requesting medication that has not been prescribed by the surgery before then you must provide details alongside your request.

The surgery based at Calow is a dispensing practice for patients living beyond a one mile radius from a chemist. Please ask about our over the counter medicines.

Order Repeat Prescriptions By Phone 

The Medicines Order Line

The medicines order line take prescription requests over the phone and can send your medication electronically to any chemist. They are open Monday - Friday 09.00am until 04.00pm on 01246 588860. We appreciate the telephone line is extremely busy at the moment but please be patient and not ring the practice to query this.

They now have an new email service, this has recent been set up so you can request a call back regarding your prescription request. You will need to email ddcg.northMOLonlinerequests@nhs.net providing them with the following information:

  • Your GP Practice Name
  • Your name
  • Your date of birth
  • Your contact number

This is to request a call back only and they aim to respond with 48 hours.

Order Repeat Prescriptions Online

  • If you have registered for our online service called SystmOnline please click on the link at the top of this page.
  • If you haven’t registered for our online service, please click here for further details or call at either of our surgeries to pick up a leaflet or to register. You must provide identification to register and you can only register for yourself; your spouse/partner must register for themselves for confidentiality reasons.
  • Please note if you have access to your children's records this will automatically be removed at the age of 12 to be reviewed by the GP if consent is needed by the patient. This is then automatically removed again at the again of 16 due to confidentiality.

When to Collect Your Prescription

 

Requested

Available

Requested

Available

Monday

Before 11.30

Wed morning

After 11.30

Wed afternoon

Tuesday

Before 11.30

Thurs morning

After 11.30

Thurs afternoon

Wednesday

Before 11.30

Fri morning

After 11.30

Fri afternoon

Thursday

Before 11.30

Mon morning

After 11.30

Mon afternoon

Friday

Before 11.30

Tues morning

After 11.30

Tues afternoon

 

Emergency Prescription

If you require emergency medication whilst the surgery is closed please contact your normal pharmacy for assistance. There may be a charge for this service.

Or ring 111 for advice on how to obtain your prescription.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

 
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