Please do not phone the practice to request your medication or to check if your prescription is ready. At the moment we are asking patients to either ring the medicines order line or order their medication online. If you cannot do either of these please post your prescription request in writing in the post box outside either surgery.
The Medicines Order Line
The medicines order line take prescription requests over the phone and can send your medication electronically to any chemist. They are open Monday - Friday 09.00am until 04.00pm on 01246 588860. We appreciate the telephone line is extremely busy at the moment but please be patient and not ring the practice to query this.
They now have an new email service, this has recently been set up so you can request a call back regarding your prescription request. You will need to email ddcg.northMOLonlinerequests@nhs.net providing them with the following information:
- Your GP Practice Name
- Your name
- Your date of birth
- Your contact number
This is to request a call back only and they aim to respond with 48 hours.
You can order medication online through system online https://systmonline.tpp-uk.com/2/Login?Date=20200420161006. You can also download the NHS App or Airmid App on your smart phone.
If you collect your medication from the practice Donna the Dispenasary Manager is still offering a normal dispensing service during this time. If you can safely collect, or get a trusted friend or neighbour to collect please press the buzzer.
If you are struggling to get to surgery as you are shielding, unwell or do not have a trusted nominated person to collect your medication please ring the practice and ask to speak to Donna. Donna will be arranging a home delivery service for those who require this.