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Noticeboard

18th May 2020: This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital. For more information please visit https://digital.nhs.uk/coronavirus/gpes-data-for-pandemic-planning-and-research/general-practice-transparency-notice?_cldee=Z2FyeS5yaWdieUBuaHMubmV0&recipientid=contact-5891bdccea76e411b9f9005056ab5ef8-b261a174884c4070b9d9b16615d2b12f&esid=a55cb788-9996-ea11-a812-002248007f84 

04th May 2020: Information for patients on how to access dental services Access to Dental Services

29th April 2020: COVID-19 appointment page update with information regarding sending photos to the practice and a quick guide to video consultations.

24th April 2020: Advice for parents added to the COVID-19 advice and support page.

22nd April 2020 Dispensing patient update: if you are currently shielding, unwell and do not have a trusted nominated family member, friend or neighbour who can collect your medication from the practice. Please ring us and ask to speak to Donna the Dispensary Manager who will be arranging home deliveries where needed.

Ramandan Information: Please see the attached information for any patient's during the COVID pandemic  Ramadan Guidance

20th April 2020 Update Coronavirus: Please find our new covid-19 information pages which we will keep updating with further information and support access for patients. Thank you for your continued patience during this challenging time.

Coronavirus Update 19th March 2020: Practice staffing has been affected by the impact of COVID-19; both self-isolation and the need to protect high risk members of staff. We will therefore only focus on urgent patient need.

 

It is important that patients work with us to protect the NHS, not just for unwell patients with COVID-19 but all other urgent conditions e.g. chronic heart conditions, cancer care.

  • DO think before ringing; We do not have the capacity to field minor queries for well patients.
  1. DO NOT use services unless absolutely necessary
  2. DO NOT request Med3s / reports / Holiday Cancellation Letters for COVID-19
  3. YOU MUST follow self-isolation/social distancing guidance
  4. DO use Electronic Prescribing Service to order NORMAL QUANTITIES of repeat medications
  5. DO be patient with all staff – everyone is doing their bit and working flat out

Your understanding at this difficult time for all of us is appreciated.

 

 

Please do not phone the practice to request your medication or to check if your prescription is ready. At the moment we are asking patients to either ring the medicines order line or order their medication online. If you cannot do either of these please post your prescription request in writing in the post box outside either surgery.

The Medicines Order Line

The medicines order line take prescription requests over the phone and can send your medication electronically to any chemist. They are open Monday - Friday 09.00am until 04.00pm on 01246 588860. We appreciate the telephone line is extremely busy at the moment but please be patient and not ring the practice to query this.

They now have an new email service, this has recently been set up so you can request a call back regarding your prescription request. You will need to email ddcg.northMOLonlinerequests@nhs.net providing them with the following information:

  • Your GP Practice Name
  • Your name
  • Your date of birth
  • Your contact number

This is to request a call back only and they aim to respond with 48 hours.

Online Ordering

You can order medication online through system online https://systmonline.tpp-uk.com/2/Login?Date=20200420161006. You can also download the NHS App or Airmid App on your smart phone.

Dispensing Patients

If you collect your medication from the practice Donna the Dispenasary Manager is still offering a normal dispensing service during this time. If you can safely collect, or get a trusted friend or neighbour to collect please press the buzzer.

If you are struggling to get to surgery as you are shielding, unwell or do not have a trusted nominated person to collect your medication please ring the practice and ask to speak to Donna. Donna will be arranging a home delivery service for those who require this.

 
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