Noticeboard

Flu Vaccine Update 20/11/2020

You will no doubt have heard in the media this morning, that those age 50-64 will be able to receive a flu vaccine from 1/12/20. General practices are learning this information at the same time as you. Practices are doing all they can to prepare and source vaccines and we will be in contact with patients as soon as we are able. In the meantime please do not contact your surgery about flu vaccines if you are in this group until you are asked to do so.

COVID- 19 Update November

We understand that with the announcement of a new lockdown there are going to be a number of patients concerned about the situation, especially those in very vulnerable risk groups and also those with children attending educational settings. The current government advice about high risk groups is available here: https://www.gov.uk/guidance/new-national-restrictions-from-5-november?fbclid=IwAR3yYduI5wOSppU1Tlw-YOkuKpJKnaHtPF3_fqTbIpG9Hxi0ETAvwAG1Vss#protecting-people-more-at-risk-from-coronavirus. Further publication is due on Monday, and the Government will be writing to affected patients. GPs at the surgery have no additional information  to the above  and are unable to help with requests for sick notes or other letters in such circumstances.

For people concerned about children attending educational settings; we understand and sympathise with the concerns around children attending school at this time, especially if a household has extremely vulnerable members. As a practice we are very sorry, but decisions about children attending school are not ours to make. We would suggest a discussion between the people involved and the school to decide on the best course of action.

The surgery is still open for telephone appointments and face to face where necessary. We ask that you are patient with our staff at this busy time and thank you for your continued support.

Flu Update October

Please find attached information regarding this years flu vaccines. At the moment we are not vaccinating 50-64 year olds unless you are in an at risk group. We will contact you when we have had further information regarding this vaccine as soon as we here from NHSE.

Flu Vaccine Information

 

Appointments

All Consultations are booked by Appointment

We work on two sites and therefore if you do require an appointment with a doctor or nurse we would expect you to travel to either surgery to receive medical care.

At times of high demand, it is not always possible to see the doctor of your choice. On these occasions, please be prepared to see any available doctor. The doctor will usually only be able to deal with one problem during the time scheduled for each appointment. If you have more than one problem to discuss please ask for a double appointment when booking.

Booking Appointments

Appointments can be made by telephone, in person at the surgery reception desk and online. The majority of our patients are able to see a doctor on the same day the appointment is requested. We have some appointments that can be booked in advance for patients that may need to arrange time off work or arrange for a carer, relative or neighbour to come with them or bring them.

We also offer a number of early morning appointments with a GP for patients who are normally unable to attend during the day due to work commitments. These appointments are bookable in advance.

If you have registered for our online service, you can book from a selection of appointments with a GP online. To login to this service, click on the link at the top of this page. You can log online at 8.00am to book an appointment on the same day.

To find out more details about our online service, please click here.

Please arrive in good time for your appointment (preferably a few minutes early) and let the receptionist know you are here. If you arrive more than 10 minutes late for any appointment then you may be asked to rearrange your appointment. If a surgery is running late, please be assured that you will be seen as soon as possible. Occasionally, the ‘on call’ doctor has to attend an emergency, either within or outside the surgery, and we ask that you bear with us in these circumstances. If you are unable to wait, please speak to a receptionist to explain and rearrange your appointment. We apologise for these instances, which are entirely beyond our control.

Keeping Your Appointment / Not Attending / Cancelling

If you cannot keep your appointment, or it is no longer needed, please inform the surgery as soon as possible so we can offer the appointment to someone else.

If you fail to attend an appointment you will receive a letter of non-attendance. Should you fail to attend further appointments within a 6 month period the practice will give serious consideration to requesting our primary care trust remove you from our list of registered patients.  

SMS Text Reminders

If we have a mobile phone number recorded for you, we now send SMS text reminders for appointments booked in advance. If you haven't given us your mobile number, please let us have this if you would like an appointment reminder sent to you. You will also need to ensure that you advise us if you change your mobile number.

No personal information is sent in the text message; just the date and time of the appointment and a phone number to ring if you wish to cancel or rearrange it. Currently, for confidentiality purposes, we cannot advise you which of our sites your appointment is at.

Telephone Consultations

The doctors are happy to provide medical advice over the telephone when a face-to-face appointment may not be necessary for example medication reviews and to discuss test results. To book in for a routine telephone appointment please contact the surgery please not these are not normally offered on the same day.

Practice Nurse and Healthcare Assistant Appointments

Appointments can be booked up to 4-6 weeks in advance. Appointment times may vary. If you are unable to attend then please let us know so we can offer the appointment to someone else.

Teaching and Training

The practice is actively committed to training. There will be occasions when the doctor and nurses have a student in with them during consultations. Please state if you would rather see the doctor or nurse without the student present.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website