Noticeboard

Flu vaccines 2020: We are now taking bookings for flu injections. If you are eligible please telephone the surgery to book into one of our flu clinics. If you do not wish to have the vaccine please could you still contact to let us know so we can take you off our list.

Please be aware that our flu clinics will run slightly differently this year to ensure social distancing is maintained. You may be asked to wait outside or in your car. You will be required to wear a mask unless you are exempt. Please ensure you wear appropriate clothing to ensure the vaccine can be given to you ask quick as possible. A one way system will be in operation at the practice. You will be asked to stand to have the vaccine unless you are unable.

Thank you all for your continued cooperation.

 

We are unable to produce any letters for patients regarding exemptions to wearing a face covering. Please follow the clearly defined government guidelines. Face coverings on Public Transport, Shops and Supermarkets

From 17th July due to an increase in demand if you need to speak to a doctor please call before 11.00am. After this time we will only be able to deal with calls of an urgent clinical need. We are still operating a telephone triage service so please only attend the practice if you have an agreed booked appointment.

From Monday 15th of June in line with recent government guidelines all patients attending the practice will be required to wear a face mask or face covering. Thank you for your continued support.

03rd June 2020: As a practice we are looking at how we continue our current social distancing measures whilst enabling us to see patients safely at the surgery. We only have a limited amount of space therefore we request patients do not come early for your appointment please arrive on time. Depending on the amount of patients waiting you may be asked to wait outside or in your car if appropriate. Please come by yourself to your appointment unless you need a carer or are unable to source child care.

Appointments

All Consultations are booked by Appointment

We work on two sites and therefore if you do require an appointment with a doctor or nurse we would expect you to travel to either surgery to receive medical care.

At times of high demand, it is not always possible to see the doctor of your choice. On these occasions, please be prepared to see any available doctor. The doctor will usually only be able to deal with one problem during the time scheduled for each appointment. If you have more than one problem to discuss please ask for a double appointment when booking.

Booking Appointments

Appointments can be made by telephone, in person at the surgery reception desk and online. The majority of our patients are able to see a doctor on the same day the appointment is requested. We have some appointments that can be booked in advance for patients that may need to arrange time off work or arrange for a carer, relative or neighbour to come with them or bring them.

We also offer a number of early morning appointments with a GP for patients who are normally unable to attend during the day due to work commitments. These appointments are bookable in advance.

If you have registered for our online service, you can book from a selection of appointments with a GP online. To login to this service, click on the link at the top of this page. You can log online at 8.00am to book an appointment on the same day.

To find out more details about our online service, please click here.

Please arrive in good time for your appointment (preferably a few minutes early) and let the receptionist know you are here. If you arrive more than 10 minutes late for any appointment then you may be asked to rearrange your appointment. If a surgery is running late, please be assured that you will be seen as soon as possible. Occasionally, the ‘on call’ doctor has to attend an emergency, either within or outside the surgery, and we ask that you bear with us in these circumstances. If you are unable to wait, please speak to a receptionist to explain and rearrange your appointment. We apologise for these instances, which are entirely beyond our control.

Keeping Your Appointment / Not Attending / Cancelling

If you cannot keep your appointment, or it is no longer needed, please inform the surgery as soon as possible so we can offer the appointment to someone else.

If you fail to attend an appointment you will receive a letter of non-attendance. Should you fail to attend further appointments within a 6 month period the practice will give serious consideration to requesting our primary care trust remove you from our list of registered patients.  

SMS Text Reminders

If we have a mobile phone number recorded for you, we now send SMS text reminders for appointments booked in advance. If you haven't given us your mobile number, please let us have this if you would like an appointment reminder sent to you. You will also need to ensure that you advise us if you change your mobile number.

No personal information is sent in the text message; just the date and time of the appointment and a phone number to ring if you wish to cancel or rearrange it. Currently, for confidentiality purposes, we cannot advise you which of our sites your appointment is at.

Telephone Consultations

The doctors are happy to provide medical advice over the telephone when a face-to-face appointment may not be necessary for example medication reviews and to discuss test results. To book in for a routine telephone appointment please contact the surgery please not these are not normally offered on the same day.

Practice Nurse and Healthcare Assistant Appointments

Appointments can be booked up to 4-6 weeks in advance. Appointment times may vary. If you are unable to attend then please let us know so we can offer the appointment to someone else.

Teaching and Training

The practice is actively committed to training. There will be occasions when the doctor and nurses have a student in with them during consultations. Please state if you would rather see the doctor or nurse without the student present.

 
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