Noticeboard

COVID-19 Vaccine Update 28.01.21 

Derbyshire LMC Link : https://bit.ly/3iX7AJN

 

We understand that many patients have received letters from NHS England inviting them to book an appointment for their Covid-19 vaccination via the national NHS booking system at Mass Vaccination Hubs or community Pharmacies.

 

Local surgeries are not directly involved with the national NHS booking system; and cannot influence this process, change appointments or check where your appointment is booked.

 

If you are an eligible patient who would prefer to be vaccinated at your local vaccination service run by the practices in your local area, please wait for an appointment and WE WILL CONTACT YOU. We know who eligible patients are and the order in which they are able to receive the vaccine. The only thing limiting us is vaccine delivery.

 

If you have booked an appointment through the national NHS Booking system at an alternative venue, unfortunately general practice staff will be unable to help you with any queries. If you do use the NHS booking system please ensure you make a note of the venue your vaccination will take place.

 

If you already have an appointment booked at a local surgery and have since received an NHS England letter, please do not worry your appointment is still booked and will go ahead as planned.

 

Finally, ALL Primary Care Networks are doing an amazing job in delivering vaccines. We would like to extend our thanks to all involved.

COVID-19 Vaccine Update 25.01.21

Please do not contact the practice to query if you are eligible or if we have any clinics available. We are working through the government defined cohort of patients. If you have not heard anything this may be because there are no clinics available. This is out of the practices control.

As soon as clinics become available we will text a new link for patients to book.  

We are also making our way through the list of patients without a mobile phone. Please update your contact details to include your mobile phone where possible.

COVID-19 Vaccine Update 20.01.21

As many of you are aware as a practice we have started to book in the first target cohorts for the Covid vaccinations, this is the over 80s, over 70s and clinically vulnerable. We are sending out text message links for patients to book themselves if you cannot manage this yourself then contact the practice when you have received a link and we will book in for you. If you do not have a mobile we are contacting patients by landline. Please update us if you do have a mobile phone.

We are extremely busy at the moment and everyone is working hard to ensure patients are booked in. We ask patients do not contact the practice and we will contact you when we have appointment availability.

Please be assured we are starting housebound patients as soon as we can.

Thank you for your patience at this busy time when our phone lines are very busy.

Appointments

All Consultations are booked by Appointment

We work on two sites and therefore if you do require an appointment with a doctor or nurse we would expect you to travel to either surgery to receive medical care.

At times of high demand, it is not always possible to see the doctor of your choice. On these occasions, please be prepared to see any available doctor. The doctor will usually only be able to deal with one problem during the time scheduled for each appointment. If you have more than one problem to discuss please ask for a double appointment when booking.

Booking Appointments

Appointments can be made by telephone, in person at the surgery reception desk and online. The majority of our patients are able to see a doctor on the same day the appointment is requested. We have some appointments that can be booked in advance for patients that may need to arrange time off work or arrange for a carer, relative or neighbour to come with them or bring them.

We also offer a number of early morning appointments with a GP for patients who are normally unable to attend during the day due to work commitments. These appointments are bookable in advance.

If you have registered for our online service, you can book from a selection of appointments with a GP online. To login to this service, click on the link at the top of this page. You can log online at 8.00am to book an appointment on the same day.

To find out more details about our online service, please click here.

Please arrive in good time for your appointment (preferably a few minutes early) and let the receptionist know you are here. If you arrive more than 10 minutes late for any appointment then you may be asked to rearrange your appointment. If a surgery is running late, please be assured that you will be seen as soon as possible. Occasionally, the ‘on call’ doctor has to attend an emergency, either within or outside the surgery, and we ask that you bear with us in these circumstances. If you are unable to wait, please speak to a receptionist to explain and rearrange your appointment. We apologise for these instances, which are entirely beyond our control.

Keeping Your Appointment / Not Attending / Cancelling

If you cannot keep your appointment, or it is no longer needed, please inform the surgery as soon as possible so we can offer the appointment to someone else.

If you fail to attend an appointment you will receive a letter of non-attendance. Should you fail to attend further appointments within a 6 month period the practice will give serious consideration to requesting our primary care trust remove you from our list of registered patients.  

SMS Text Reminders

If we have a mobile phone number recorded for you, we now send SMS text reminders for appointments booked in advance. If you haven't given us your mobile number, please let us have this if you would like an appointment reminder sent to you. You will also need to ensure that you advise us if you change your mobile number.

No personal information is sent in the text message; just the date and time of the appointment and a phone number to ring if you wish to cancel or rearrange it. Currently, for confidentiality purposes, we cannot advise you which of our sites your appointment is at.

Telephone Consultations

The doctors are happy to provide medical advice over the telephone when a face-to-face appointment may not be necessary for example medication reviews and to discuss test results. To book in for a routine telephone appointment please contact the surgery please not these are not normally offered on the same day.

Practice Nurse and Healthcare Assistant Appointments

Appointments can be booked up to 4-6 weeks in advance. Appointment times may vary. If you are unable to attend then please let us know so we can offer the appointment to someone else.

Teaching and Training

The practice is actively committed to training. There will be occasions when the doctor and nurses have a student in with them during consultations. Please state if you would rather see the doctor or nurse without the student present.

 
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