Online Booking of GP Appointments and Ordering of Repeat Medication
We have an online system to enable patients to book some appointments with a GP and also for the ordering of repeat medication. In order to use this, you will need to register for the service by calling at one of our surgeries with some identification. The administrative staff will then issue you with a user name and a password together with details of the website address for you to log in. Once you log in, you will be able to change your password.
In order to reduce the number of calls to the surgery, especially first thing in the morning, a number of pre-bookable appointments will be available for booking with the GPs up to 4 weeks in advance. There will be a limit on the number of appointments available via the online booking system in order that not all the appointments are booked prior to the day.
If you have more than 2 appointments already booked with any of our clinical staff, then you will not be able to book any appointments on line.
Appointments with the Nurses and Healthcare Assistants will still need to be booked by contacting the surgery direct due to the variable length of them depending on what they are for.
The system will allow you to order your repeat medication online up to 7 days before it is due. This should give sufficient time for us to action your request and for you to then collect the prescription and take it to the pharmacy for your medication to be dispensed. The prescription will normally be ready for you to collect 2 working days after you request it.
If you need to see a clinician for a review of your medication, you will not be able to order your prescription on line. Also, if you try to order it prior to 7 days before it is due, again, you will not be able to order it. Should you require your prescription earlier than usual (for example, you need it before going on holiday), you will need to let us have a normal written request.
As well as pre-booking an appointment with a GP and reordering your repeat medication, you can also update us with any change of address and/or telephone number.
Periodically, we may have some questionnaires available and we would appreciate it if you would take the time to complete any that are applicable.
You will be able to change your password. This should be done when you initially log on to the service and then periodically afterwards. If you believe anyone knows your logon details, change your password immediately. This is a secure facility and should anyone obtain your log on details, they will only be able to see what appointments you have recently had or have booked and any regular medication you are on; there is no access to your medical record.
If you have already registered and wish to logon CLICK HERE