This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

From Monday 15th of June in line with recent government guidelines all patients attending the practice will be required to wear a face mask or face covering. Thank you for your continued support.

03rd June 2020: As a practice we are looking at how we continue our current social distancing measures whilst enabling us to see patients safely at the surgery. We only have a limited amount of space therefore we request patients do not come early for your appointment please arrive on time. Depending on the amount of patients waiting you may be asked to wait outside or in your car if appropriate. Please come by yourself to your appointment unless you need a carer or are unable to source child care. 

18th May 2020: This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital. For more information please visit https://digital.nhs.uk/coronavirus/gpes-data-for-pandemic-planning-and-research/general-practice-transparency-notice?_cldee=Z2FyeS5yaWdieUBuaHMubmV0&recipientid=contact-5891bdccea76e411b9f9005056ab5ef8-b261a174884c4070b9d9b16615d2b12f&esid=a55cb788-9996-ea11-a812-002248007f84 

04th May 2020: Information for patients on how to access dental services Access to Dental Services

29th April 2020: COVID-19 appointment page update with information regarding sending photos to the practice and a quick guide to video consultations.

24th April 2020: Advice for parents added to the COVID-19 advice and support page.

22nd April 2020 Dispensing patient update: if you are currently shielding, unwell and do not have a trusted nominated family member, friend or neighbour who can collect your medication from the practice. Please ring us and ask to speak to Donna the Dispensary Manager who will be arranging home deliveries where needed.

Ramandan Information: Please see the attached information for any patient's during the COVID pandemic  Ramadan Guidance

It is important that patients work with us to protect the NHS, not just for unwell patients with COVID-19 but all other urgent conditions e.g. chronic heart conditions, cancer care.

  • DO think before ringing; We do not have the capacity to field minor queries for well patients.
  1. DO NOT use services unless absolutely necessary
  2. DO NOT request Med3s / reports / Holiday Cancellation Letters for COVID-19
  3. YOU MUST follow self-isolation/social distancing guidance
  4. DO use Electronic Prescribing Service to order NORMAL QUANTITIES of repeat medications
  5. DO be patient with all staff – everyone is doing their bit and working flat out

Your understanding at this difficult time for all of us is appreciated.

 

 

Practice Policies

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Complaints

Customer service form

We always try to provide the best service possible, but there may be times when you feel this has not happened.

If you would like to make a complaint or comment about our services, you may do this either verbally or in writing and this should be addressed to the Practice Manager. We will acknowledge your complaint as soon as possible and then aim to report back to you within 2 weeks with a full response. However, some complaints or concerns may take longer to resolve. In these instances, you will be kept informed at all times of what progress is being made.

You can download our complaints leaflet here which gives you more information and details of what you should do if you are not satisfied with the response you receive. You can download a copy of our complaints form here.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website