Noticeboard

COVID-19 Vaccines - Update 07.01.21

We currently do not have any information of when we will receive the COVID-19 vaccinations in practice. We or NHS England will contact patients as soon as we have this. Everyone is working hard to ensure this happens as soon as possible so please do not contact the practice to query this.

Beware - COVID Vaccine scam text messages

Today we have been alerted to a highly believable scam which starts with a text and advises the user that they are eligible to apply for the vaccine and to click on the link in the text message.  The user is then led to a webpage, which looks very convincing and asks them to complete some details, in order for them to be able to apply for the vaccine.   The details asked for: Name Address Date of birth Proof of address Card payment details   With the recent approval of multiple vaccines in the UK, these types of scam attempts are likely to continue, as fraudsters continue to take advantage of the roll-out to some many people.   Please see our article on this website:  https://www.ourwatch.org.uk/news/fake-text-identifying-you-eligible-covid-19-vaccine

The importance of attending your smear appointment

During this busy time it is still important to keep attending your scheduled smear appointments. At the surgery we have noticed an increase in the number of patients not attending these. The practice is very busy and this is a waste of practice nurse time. It is also really important for patients to attend their smear appointments, for further information regarding the importance of smears please visit https://www.jostrust.org.uk/information/cervical-screening.

Flu Vaccine Update 01/12/2020

We are now taking bookings for the flu vaccines for patients aged 50 - 64. Please call the surgery to book into one of our flu clinics. Thank you.

 

 

Practice Policies

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Complaints

Customer service form

We always try to provide the best service possible, but there may be times when you feel this has not happened.

If you would like to make a complaint or comment about our services, you may do this either verbally or in writing and this should be addressed to the Practice Manager. We will acknowledge your complaint as soon as possible and then aim to report back to you within 2 weeks with a full response. However, some complaints or concerns may take longer to resolve. In these instances, you will be kept informed at all times of what progress is being made.

You can download our complaints leaflet here which gives you more information and details of what you should do if you are not satisfied with the response you receive. You can download a copy of our complaints form here.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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