Noticeboard

Flu Update October

Please find attached information regarding this years flu vaccines. At the moment we are not vaccinating 50-64 year olds unless you are in an at risk group. We will contact you when we have had further information regarding this vaccine as soon as we here from NHSE.

Flu Vaccine Information

End of Life Care - Patient Survey October 2020

The Joined Up Care Derbyshire Strategy are asking for feedback from end of life patients, their families and carers regarding their end of life care. We appreciate if you could follow the link, all feedback will be anonymous: https://www.surveymonkey.co.uk/r/Z9BL8ZP

21.09.2020 COVID Testing information for patients

 

At a glance

 

Supply for COVID-19 tests is not currently meeting demand.  There are things you can do to help:

 

·         Only book a test if you or someone you care for has specific symptoms of COVID-19

·         To book a test(s) please go to https://www.gov.uk/coronavirus or phone 119

·         DO NOT phone NHS 111, your GP surgery or visit your Emergency Department, as they have no access to tests

·         Testing centres are not walk-in – you will need an appointment and cannot be tested without one

·         If you can’t get a test immediately or near to you keep trying the website address as more tests are added throughout the course of each day and you will often find that you can book a test quickly by trying again

 

The aim is to get your test results within 48 hours. However, if you have been awaiting your results for longer than five days and want to ask when you should receive them please contact the Coronavirus testing helpline: 0300 303 2713

 

Flu vaccines 2020: We are now taking bookings for flu injections. If you are eligible please telephone the surgery to book into one of our flu clinics. If you do not wish to have the vaccine please could you still contact to let us know so we can take you off our list.

Please be aware that our flu clinics will run slightly differently this year to ensure social distancing is maintained. You may be asked to wait outside or in your car. You will be required to wear a mask unless you are exempt. Please ensure you wear appropriate clothing to ensure the vaccine can be given to you ask quick as possible. A one way system will be in operation at the practice. You will be asked to stand to have the vaccine unless you are unable.

Thank you all for your continued cooperation.

 

We are unable to produce any letters for patients regarding exemptions to wearing a face covering. Please follow the clearly defined government guidelines. Face coverings on Public Transport, Shops and Supermarkets

From 17th July due to an increase in demand if you need to speak to a doctor please call before 11.00am. After this time we will only be able to deal with calls of an urgent clinical need. We are still operating a telephone triage service so please only attend the practice if you have an agreed booked appointment.

Practice Policies

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Complaints

Customer service form

We always try to provide the best service possible, but there may be times when you feel this has not happened.

If you would like to make a complaint or comment about our services, you may do this either verbally or in writing and this should be addressed to the Practice Manager. We will acknowledge your complaint as soon as possible and then aim to report back to you within 2 weeks with a full response. However, some complaints or concerns may take longer to resolve. In these instances, you will be kept informed at all times of what progress is being made.

You can download our complaints leaflet here which gives you more information and details of what you should do if you are not satisfied with the response you receive. You can download a copy of our complaints form here.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website