This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

November 2019

Our local emergency care services are currently under significant pressure. There are many different services available including going to your local chemist or self care. More information on self care is available at reception or at www.derbyandderbyshireccg.nhs.uk/staywellderbyshire/self-care/ 

October 2019

We apologise for any disruption caused by essential maintenance works taking place at Calow Surgery the week commencing 28th of October. Surgery will continue as normal.

From the 23rd of October the way you can order your prescriptions is changing. A new NHS medicines order line is a convenient way for your to order your prescription. This new service will be available on 01246 588 860 9.00am-4.00pm Monday to Friday excluding bank holidays.

This means you can now order your prescription is three ways:

- In writing at the surgery

- Online (please bring your photo ID to reception to get your log in details)

- The new phone order line - 01246 588860 (from October 23rd)

If you would like more information please find leaflets at either reception.

September 2019

We are now taking bookings for FLU Jabs. Please contact the surgery to book into one of our clinics;

Wednesday 09th October

Saturday 26th October

Other dates our available please ring or come into reception to book your appointment.

August 2019

Dr Caldwell sadly left the practice this month and we wish her all the best with her new endeavour. We are happy to welcome our new male GP Dr Pugh who will be working at both Calow and Brimington.  

The Surgery is starting to use a new text message service. We may now contact you to book appointments and in certain circumstances regarding your test results.

It is therefore important that we have your up to date contact details. Please confirm with reception that we have your correct mobile number and ensure you update this if it changes

NHS Prescription charge is now £9.00 for each item dispensed from 1st April 2019

Patients attending Calow Surgery, please respect our neighbours when parking, keeping drive ways clear and vehicles off the grass verges. Your co-operation in this matter is appreciated.  

 

 

 

Appointments

All Consultations are booked by Appointment

We work on two sites and therefore if you do require an appointment with a doctor or nurse we would expect you to travel to either surgery to receive medical care.

At times of high demand, it is not always possible to see the doctor of your choice. On these occasions, please be prepared to see any available doctor. The doctor will usually only be able to deal with one problem during the time scheduled for each appointment. If you have more than one problem to discuss please ask for a double appointment when booking.

Booking Appointments

Appointments can be made by telephone, in person at the surgery reception desk and online. The majority of our patients are able to see a doctor on the same day the appointment is requested. We have some appointments that can be booked in advance for patients that may need to arrange time off work or arrange for a carer, relative or neighbour to come with them or bring them.

We also offer a number of early morning appointments with a GP for patients who are normally unable to attend during the day due to work commitments. These appointments are bookable in advance.

If you have registered for our online service, you can book from a selection of appointments with a GP online. To login to this service, click on the link at the top of this page. You can log online at 8.00am to book an appointment on the same day.

To find out more details about our online service, please click here.

Please arrive in good time for your appointment (preferably a few minutes early) and let the receptionist know you are here. If you arrive more than 10 minutes late for any appointment then you may be asked to rearrange your appointment. If a surgery is running late, please be assured that you will be seen as soon as possible. Occasionally, the ‘on call’ doctor has to attend an emergency, either within or outside the surgery, and we ask that you bear with us in these circumstances. If you are unable to wait, please speak to a receptionist to explain and rearrange your appointment. We apologise for these instances, which are entirely beyond our control.

Keeping Your Appointment / Not Attending / Cancelling

If you cannot keep your appointment, or it is no longer needed, please inform the surgery as soon as possible so we can offer the appointment to someone else.

If you fail to attend an appointment you will receive a letter of non-attendance. Should you fail to attend further appointments within a 6 month period the practice will give serious consideration to requesting our primary care trust remove you from our list of registered patients.  

SMS Text Reminders

If we have a mobile phone number recorded for you, we now send SMS text reminders for appointments booked in advance. If you haven't given us your mobile number, please let us have this if you would like an appointment reminder sent to you. You will also need to ensure that you advise us if you change your mobile number.

No personal information is sent in the text message; just the date and time of the appointment and a phone number to ring if you wish to cancel or rearrange it. Currently, for confidentiality purposes, we cannot advise you which of our sites your appointment is at.

Telephone Consultations

The doctors are happy to provide medical advice over the telephone when a face-to-face appointment may not be necessary for example medication reviews and to discuss test results. To book in for a routine telephone appointment please contact the surgery please not these are not normally offered on the same day.

Practice Nurse and Healthcare Assistant Appointments

Appointments can be booked up to 4-6 weeks in advance. Appointment times may vary. If you are unable to attend then please let us know so we can offer the appointment to someone else.

Teaching and Training

The practice is actively committed to training. There will be occasions when the doctor and nurses have a student in with them during consultations. Please state if you would rather see the doctor or nurse without the student present.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website