All Consultations are booked by Appointment
We work on two sites and therefore if you do require an appointment with a doctor or nurse we would expect you to travel to either surgery to receive medical care.
At times of high demand, it is not always possible to see the doctor of your choice. On these occasions, please be prepared to see any available doctor. The doctor will usually only be able to deal with one problem during the time scheduled for each appointment. If you have more than one problem to discuss please ask for a double appointment when booking. Appointments can be made
by telephone or in person at the surgery reception desk. The majority of our patients are able to see a doctor on the same day the appointment is requested. We have some appointments that can be booked in advance for patients that may need to arrange time off work or arrange for a carer, relative or neighbour to come with them or bring them.
We also offer a number of early morning appointments with a GP for patients who are normally unable to attend during the day due to work commitments. These appointments are bookable in advance.
If you have registered for our online service, you can book from a selection of appointments with a GP online. To login to this service, click on the link at the top of this page.
To find out more details about our online service, please click here.
Please arrive in good time for your appointment (preferably a few minutes early) and let the receptionist know you are here. If you arrive more than 10 minutes late for any appointment then you may be asked to rearrange your appointment. If a surgery is running late, please be assured that you will be seen as soon as possible. Occasionally, the ‘on call’ doctor has to attend an emergency, either within or outside the surgery, and we ask that you bear with us in these circumstances. If you are unable to wait, please speak to a receptionist to explain and rearrange your appointment. We apologise for these instances, which are entirely beyond our control.
Keeping Your Appointment / Not Attending / Cancelling
If you cannot keep your appointment, or it is no longer needed, please inform the surgery as soon as possible so we can offer the appointment to someone else.
If you fail to attend an appointment you will receive a letter of non-attendance. Should you fail to attend further appointments within a 6 month period the practice will give serious consideration to requesting our primary care trust remove you from our list of registered patients.
SMS Text Reminders
If we have a mobile phone number recorded for you, we now send SMS text reminders for appointments booked in advance. If you haven't given us your mobile number, please let us have this if you would like an appointment reminder sent to you. You will also need to ensure that you advise us if you change your mobile number.
No personal information is sent in the text message; just the date and time of the appointment and a phone number to ring if you wish to cancel or rearrange it. Currently, for confidentiality purposes, we cannot advise you which of our sites your appointment is at.
The doctors are happy to provide medical advice over the telephone when a face-to-face appointment may not be necessary. To be transferred through to a doctor please telephone the surgery between 11:30 – 12:00 and 14:30 – 15:00. There may be times when the call cannot be accepted by the doctor at the times specified or you need urgent assistance outside these times, in which case we will take appropriate details and ask the doctor to call you back. You must provide a contact number and be prepared to wait for the call.
Practice Nurse and Healthcare Assistant Appointments
Appointments can be booked up to 4-6 weeks in advance. Appointment times may vary. If you are unable to attend then please let us know so we can offer the appointment to someone else.
Teaching and Training
The practice is actively committed to training. There will be occasions when the doctor and nurses have a student in with them during consultations. Please state if you would rather see the doctor or nurse without the student present.