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Noticeboard

November 2019

Our local emergency care services are currently under significant pressure. There are many different services available including going to your local chemist or self care. More information on self care is available at reception or at www.derbyandderbyshireccg.nhs.uk/staywellderbyshire/self-care/ 

October 2019

We apologise for any disruption caused by essential maintenance works taking place at Calow Surgery the week commencing 28th of October. Surgery will continue as normal.

From the 23rd of October the way you can order your prescriptions is changing. A new NHS medicines order line is a convenient way for your to order your prescription. This new service will be available on 01246 588 860 9.00am-4.00pm Monday to Friday excluding bank holidays.

This means you can now order your prescription is three ways:

- In writing at the surgery

- Online (please bring your photo ID to reception to get your log in details)

- The new phone order line - 01246 588860 (from October 23rd)

If you would like more information please find leaflets at either reception.

September 2019

We are now taking bookings for FLU Jabs. Please contact the surgery to book into one of our clinics;

Wednesday 09th October

Saturday 26th October

Other dates our available please ring or come into reception to book your appointment.

August 2019

Dr Caldwell sadly left the practice this month and we wish her all the best with her new endeavour. We are happy to welcome our new male GP Dr Pugh who will be working at both Calow and Brimington.  

The Surgery is starting to use a new text message service. We may now contact you to book appointments and in certain circumstances regarding your test results.

It is therefore important that we have your up to date contact details. Please confirm with reception that we have your correct mobile number and ensure you update this if it changes

NHS Prescription charge is now £9.00 for each item dispensed from 1st April 2019

Patients attending Calow Surgery, please respect our neighbours when parking, keeping drive ways clear and vehicles off the grass verges. Your co-operation in this matter is appreciated.  

 

 

 

Practice Policies

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Complaints

Customer service form

We always try to provide the best service possible, but there may be times when you feel this has not happened.

If you would like to make a complaint or comment about our services, you may do this either verbally or in writing and this should be addressed to the Practice Manager. We will acknowledge your complaint as soon as possible and then aim to report back to you within 2 weeks with a full response. However, some complaints or concerns may take longer to resolve. In these instances, you will be kept informed at all times of what progress is being made.

You can download our complaints leaflet here which gives you more information and details of what you should do if you are not satisfied with the response you receive. You can download a copy of our complaints form here.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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