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Noticeboard

 

NOTICE

TO ALL OUR PATIENTS

 

Can we please ask for your help and support for the practice over the next few months?

 

As you know, Dr Hee has retired and Dr Swift is starting her maternity leave. We are aware that it will be more difficult to book an appointment during this period and we are working as hard as we can to reduce any impact on our patients. We have been successful in recruiting three new GPs who will be starting over the next few months.

 

Although this is a period of change, we are very optimistic and excited about the future of the practice.

 

Thank-you for bearing with us during this period of transition.

 

Dr Kath Markus, Dr Josie Wenham and Dr Kathryn Lucas (The Partners)

Practice Policies

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Complaints

Customer service form

We always try to provide the best service possible, but there may be times when you feel this has not happened.

If you would like to make a complaint or comment about our services, you may do this either verbally or in writing and this should be addressed to the Practice Manager. We will acknowledge your complaint as soon as possible and then aim to report back to you within 2 weeks with a full response. However, some complaints or concerns may take longer to resolve. In these instances, you will be kept informed at all times of what progress is being made.

You can download our complaints leaflet here which gives you more information and details of what you should do if you are not satisfied with the response you receive. You can download a copy of our complaints form here.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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