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Noticeboard

Christmas Bank Holiday Closing: Please note the Practice will be closed on the following days over Christmas and the New Year.   

Tuesday December 25th 2018 - Christmas Day

Wednesday December 26th 2018 - Boxing Day

Tuesday January 1st 2019 - New Years Day

Flu Vaccinations are now being given - book your flu jab today or talk to our staff for more information – if you’re eligible for a free flu vaccination we will be giving you a little reminder to book an appointment.

Patients message from Dr Markus

I wanted to inform you personally that I have made the decision to retire in December. The Practice continues to grow and thrive and I know I shall be leaving it in safe hands. My last working day will be Monday 17th December 2018 at Calow in the morning and Brimington in the afternoon.

 

 

Practice Policies

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Complaints

Customer service form

We always try to provide the best service possible, but there may be times when you feel this has not happened.

If you would like to make a complaint or comment about our services, you may do this either verbally or in writing and this should be addressed to the Practice Manager. We will acknowledge your complaint as soon as possible and then aim to report back to you within 2 weeks with a full response. However, some complaints or concerns may take longer to resolve. In these instances, you will be kept informed at all times of what progress is being made.

You can download our complaints leaflet here which gives you more information and details of what you should do if you are not satisfied with the response you receive. You can download a copy of our complaints form here.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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